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NEED SOME COMPUTER HELP?
All you need is a stable Internet Connection!
Please note: some viruses can only be removed by re-installing operating system, or booting the system with special tools, which both require on-site support assistance! While a powerful software for virus protection will be installed - there is no guarantee that a virus will never get through it.
Remote Support Hours
9:00 AM - 6:00 PM Central Time | Monday - Friday
11:00 AM - 3:00 PM Central Time | Sat**day and Sunday
If you need service outside of these hours please contact us. (Double pricing rate may be charged)
Remote Support: Invoice will be sent via email after the remote support session is over.
Minimum Charge for support is the cost of: 1 hour rate ($40 / $80)
Business IT Support: $80 per hour
Non-profit / Residential IT Support: $40 per hour
Although we will endeavor to conduct all activities in a timely manner, troubleshooting issues may be a time-consuming process. If we will require conducting further research on a specific issue, you will not be billed for research time off-site, but will be billed for research time while at your site/computer. We reserve the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist.
Benefits of remote support assistance for your PC:
- Affordable and Efficient
- Safe and Secure
- Flexible Time
- No need to go to the repair shop
- No travel fee(s)
- Often quick fixes can be done in a short 15 minute session
Typical issues which we fix remotely:
- PC CleanUp and Optimization
- PC Maintenance Procedures
- Antivirus Protection Setup
- Virus/Spyware Removal (if PC boots to OS)
- Online/Local Backup Setup
- Data Recovery
- Peripheral Setup
- Drivers Issues Troubleshooting
- WiFi/Router Setup and Security
- Home Networking and File Sharing
- Network Connectivity Issues
- Internet Browser Troubleshooting
- Applications Installation/Tweaking
- Registry Issues Repairs